When someone books, they should hear from you — clearly, on time, and only on channels they agreed to. Edit templates, review logs, and with Whitelabel send from your own email domain.
Email goes out when a client books — service, time, and who they are seeing — so the appointment is not a rumor.
Reduce no-shows with reminders timed before the visit. SMS uses consent collected at booking, not a hidden checkbox.
Welcome and operational messages for new staff and business accounts, using templates you can review and edit.
Open Email templates and SMS templates from Messaging. Adjust wording for your tone of voice. Keep legal and consent language clear — especially for texts.
SMS is powerful and regulated. ML Booking collects consent in the booking flow. Clients who never opt in do not get marketing-style spam from your reminder system — only people who agreed to texts.
On standard plans, email still confirms the booking. With Whitelabel you connect SMTP so From: matches your domain. That builds trust in the inbox the same way a custom website builds trust in the browser.
Email and SMS logs in the dashboard help answer “did they get it?” without guessing. Pair that with the business portal so front-desk and owners stay aligned.
Confirmations, consent-based SMS, and templates you can edit.
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